Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
Returns & Cancellations To begin a self-service return or cancellation request, please log in to your customer account at Pine & Trail Nebraska Customer Account. Please note:
- Returns: Returned items must be shipped to the return address provided on the shipping label or return instructions for your order.
- Cancellations: Cancellation requests are not guaranteed once your order has entered processing. Once processing has begun, the order may no longer be eligible for cancellation.
- Refunds: Eligible refunds will be issued after the returned item is received and processed. A refund confirmation/receipt will be provided within 24 hours of receiving the return, when applicable.
Please retain your shipping receipt and tracking information until your return has been confirmed and processed. You can always contact us for any return question at pineandtrail.nebraska@gmail.com.
Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), individually personalized items (such as products made to a specific custom order with a name, date, or unique specification), and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. Our standard catalog designs — including all printed apparel and accessories — are eligible for return under this policy. Please get in touch if you have questions about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Preorder Items Items marked as PREORDER are made to order and cannot be cancelled once they have entered production. Preorder shipping timelines may differ from standard orders — estimated ship dates are noted on the product page. Please contact us at pineandtrail.nebraska@gmail.com with any questions before placing a preorder.
Exchanges We're happy to help you find the right fit. Simply return your item and, once the return is accepted, place a new order for the size or style you'd like — we'll make sure the process is seamless. Reach out to us at pineandtrail.nebraska@gmail.com if you need any help along the way.
European Union 14-Day Cooling Off Period If your order is being shipped into the European Union, you have the right to cancel or return it within 14 days, for any reason and without justification. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
Refunds We will notify you once we've received and inspected your return and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at pineandtrail.nebraska@gmail.com.